Shipping policy

 

At Smartlix, we aim to deliver your orders quickly and safely. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • You will receive a confirmation message once your order is placed.

Shipping Time

  • Standard delivery typically takes 3–5 business days depending on your location.

  • Delivery times may vary due to factors like weather, courier delays, or remote locations.

Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping may be offered on selected products or promotions.

Order Tracking

  • Once your order is shipped, tracking details will be shared via email, WhatsApp, or SMS (if available).

  • You can use the tracking link to monitor your delivery status.

Delivery Issues

  • If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery.

  • We will coordinate with the courier partner to resolve the issue as quickly as possible.

Incorrect Address

  • Please ensure your shipping details are accurate.

  • Smartlix is not responsible for orders delivered to incorrect addresses provided by the customer.

Failed Deliveries

  • If delivery attempts fail due to customer unavailability or incorrect details, re-shipping charges may apply.

Contact Us

If you have any questions about shipping or your order, feel free to reach out:

We appreciate your trust in Smartlix and strive to provide a smooth delivery experience.